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Corporate Profile

Swaziland Water Services Corporation (SWSC) is a corporate body duly established under the Water Services Corporation Act, No. 12 of 1992. The Corporation is a category ‘A’ Public Enterprise in terms of the Public Enterprise (Control and Monitoring) Act No.8 of 1989 and therefore it is wholly owned by Government. SWSC gained full autonomy through corporatisation in 1994 and operates independent of Government.

The objectives of the Corporation are to abstract, store, transport, purify, supply and collect water, convey, treat and dispose sewage in the following areas as specified in the schedule of the Water Services Act:- Croydon, Hlatikulu, Hluti, Kubuta, Kwaluseni, Lavumisa, Lobamba, Lomahasha, Lubuli, Malkerns, Mananga, Mankayane, Manzini, Matsapha, Mbabane, Ngwenya, Nhlangano, Nkoyoyo, Piggs Peak, Siphofaneni, Siteki and Vuvulane. The Corporation has also extended its services of providing water and sewage disposal to Ntfonjeni, Nhlambeni, Ezulwini and Sithobela.

With regard to the above-mentioned areas the Corporation is mandated to:

  • Prepare schemes for the development of water resources and for the supply of water and construct, maintain and operate such schemes
  • Keep under constant review the quality, reliability and availability of water supplies
  • Control and regulate the production, treatment, storage, transmission, distribution and use of water for public purposes
  • Design, construct, acquire, operate and maintain water works for the purpose of supplying water for public purposes and
  • Inspect and advise on the management, collection, production, transmission, treatment, storage, supply and distribution of water.

Understanding Your Water Bill

Here are some explanatory notes that will help you as our valued customer to understand the entries in your water bill. Your bill may have one or a combination of any of the following entries.

Balance brought forward: This is the amount owing from previous months. A customer will continue to receive a bill for any amounts outstanding even if he/she has voluntarily disconnected or stopped consuming any service from SWSC.

[60/54] Invoices Water – Basic charge: Basic charge applied on every water connection which covers administration costs.

[60/2] Water Charge Connection No: 030/0000XX/000
From 32 KL 18/09/2006 Consumption 17.0 KL
To 49 KL 18/10/2006 Private Households

This relates information on the amount of water consumed by a particular property. Connection No: This is a unique identification number for a single property connected with water. If a customer has more than one property registered with SWSC, all such properties may appear on the same bill with unique connection numbers, implying that all such properties are linked to the same account.

From … … To: This gives details of the meter reading. From the initial meter reading on the first date shown To the current reading date. The difference between the initial reading and the current reading gives the total amount of water used, in kilolitres. The dates shown indicate the period within which the water was consumed.

The description “Private Households” or “Commercial” indicates the type or category group into which the property is grouped and charged.

[70/2] Sewer Charge
If the property is connected to the public sewerage system (SWSC Sewer Lines), a charge of 90% of the water consumption is levied against the property. The consumption reflected under “Sewer Charge” is actually 90% of the consumption shown under “Water Charge”.

[60/8] Invoices Water – Adjustment due to min. charge
There is a standard minimum charge on water consumption. If the customer has used water less than the minimum chargeable amount, he/she subsequently gets a water charge that totals to the minimum charge.

[20/2] Receipting – Consumption No:1000145x
Indicates any payments made against that account, with the receipt number shown.

[40/2] Credit notes / Debit Notes
These indicate any adjustments on the account that either reduces the balance (credit note) or increases the balance (debit note) for any particular reason.

Age Analysis:
0 – 30 days : Total amount owing in current month.
30-60 days, 60-90 days, over 90 days: distribution of amount owing according to the period in which amounts were accumulated.

Amount outstanding at the time of billing may show as arrears, such amounts should be ignored if subsequently they have been paid.

When do we disconnect you water:
Water is disconnected from a customer for any amount owing for a period more than 20 days from the due date shown on the bill. Only cash or bank guaranteed cheques are accepted after disconnection for non payment.

If you do not agree with any of the entries on your bill please submit a formal enquiry in writing, giving full details addressed to the Customer Services Manager, Swaziland Water Services Corporation, P.O. Box 20, Mbabane or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Tips To Save Water

  • Use a broom and not a hosepipe to clean your driveway or pavement.
  • Put the plug in when you shave or close the tap when you brush your teeth instead of leaving the tap running.
  • Don’t wash dishes under running water.
  • Don’t use a full tap of water to bath - rather have a shower
  • Use a bucket and water to wash your car instead of a high-pressure hose.
  • Water your lawn just once a week (and not at all between 11am and 3pm, as it simply evaporates).
  • Collect rainwater from the roof for gardening.

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