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Privacy Policy


This privacy policy explains how we collect, use, disclose and safeguard your information when using our digital platforms, including mobile application (the “Application”) and other online services. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the application.

We reserve the right to make changes to the Privacy Policy at any time and for any reason. You are encouraged to review this Privacy Policy periodically to stay informed of any updates.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.



The information we may collect via the digital platforms include:

1.2.1 Personal Data

Information such as your name and email address, that you voluntarily give to us when choosing to participate in activities related to the online services, such as chat, posting messages in comment sections, liking posts, sending feedback and responding to surveys. We are committed to respecting your reasonable expectation of privacy.  If you choose to share data about yourself via your profile, online chat, or other interactive areas of the digital platforms, please be aware that electronic communications may be intercepted, printed, and stored by external organizations and unauthorized individuals, activities outside the Corporation’s control.

1.2.2 Derivative Data

Information our servers automatically collect when you access the digital platforms, such as likes, or replying to posts, as well as other interactions with the digital platforms and other users via server log files.

1.2.3 Financial Data

Financial information, such as data related to your payment method (e.g valid credit card number, card brand, expiration date) that we may use when you pay your bill, or request information about our services. We store very limited, if any, financial information.

1.2.4 Geo-Location Information

We may request access or permission to and track location-based information from your mobile device, to provide location based services. If you wish to change our access or permissions you may do so.



Accurate personal and other information about you, permits us to provide you with a customized experience. We may use information collected about you via the digital platforms to:

  1. Administer promotions and contests.
  2. Assist law enforcement and respond to subpoena.
  3. Create and manage your account.
  4. Emailing you regarding your account.
  5. Offer new services and or recommendations to you.
  6. Generate a personal profile about you to make future visits to the Application more personalized.
  7. Notify you of updates to the Application.
  8. Prevent fraudulent transactions.
  9. Process refunds.
  10.  Request feedback and contact you about your use of the digital platforms.



We may share information we have collected about you in certain situations. Information may be disclosed under the following circumstances:

1.4.1 By law or to protect rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

1.4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.

1.4.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

1.4.4 Online Postings

When you post comments, contributions or other content to the Application, your post may be viewed by all users and may be publicly distributed outside the Application in perpetuity.

1.4.5 Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the digital platforms. These companies may use information about your visits to the digital platforms including other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

1.4.6 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

1.4.7 Business partners

We may share your information with our business partners to offer you certain products, services or promotions.

1.4.8 Other Third-Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.



1.5.1 Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels and other tracking technologies on the digital platforms to help customize the Application and improve your experience. When you access the digital platforms, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the online service.

1.5.2 Analytics

We may also partner with selected third-party vendors, to allow tracking technologies and remarketing services on the Application through the use of first party cookies and third party cookies, to among other things, analyse and determine the popularity of certain content, and better understand online activity.



We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect on impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Therefore, we cannot guarantee complete security if you provide personal information.



We do not knowingly solicit information from or market to children below the legal age of consent (18 years). If you become aware of any data we may have collected from children under the age of 18, please contact us using the contact information provided below.



Account Information

You may at any time review or change information in your account or terminate your account.

Upon your request to terminate your account, we will de activate or delete your account and your information from our active databases. However, some information may be retained in our files to prevent fraud, assist with any investigations, or comply with legal requirements.



If you have questions or comments about this Privacy policy, please contact us at

Eswatini Water Services Corporation

Emtfonjeni Building

CNR MR 103 & Cultural Village Drive



Telephone Number: 2416 9000