Refunds and Credits

A deposit is collected on service applications as security and is refundable.

The Corporation may issue refunds when;

• The customer has over paid its consumption or the account is in credit for a period of 3 months and the Corporation has satisfied itself that the credit is authentic.
• When the customer is terminating all services of the Corporation, and the account is not in arrears.

The refund shall not be generated automatically. The Customer shall be required to request for the refund, in writing, and attach the following documents;

• Bank statement (reflecting page with bank details; account number, current bank stamp)
• Copy of National ID
• Copy of receipt or proof of payment

Refunds of revenue shall be processed within 5 working days on receipt of application for refund.