What is a water meter?

A water meter measures and records the volume of water that passes through it on the way into a customer's property. They measure the water in cubic meters - one cubic meter or one kiloliter is equal to 1,000 liters.

If a property has a meter, where is it located?

Water meters are usually located either outside the property in an underground meter chamber at the property boundary or in the pavement nearby, or inside the property. Internal locations vary, depending on the precise location where the water pipe enters the property.

How do I read my meter?

We normally read the black figures on the meter. 

Who can have a meter?

Customers who have registered with Swaziland Water Services Corporation can have meters installed in their premises by the organization.

Who owns the meter?

The meter will remain the property of Swaziland Water Services Corporation. We are responsible for reading, maintaining and eventually replacing the meter in the event that it is malfunctioning.

How much does it cost to have a meter installed?

Potential customers are advised to apply and pay for a new connection in any nearest Revenue office (for rates please refer to category 4 on our water tariff schedule for 2008/ 2009 on the website).   We will survey your property before the meter is installed if it is feasible to connect the water supply. The survey will also measure the distance from our main line.  If the distance is beyond 15 meters and feasible to connect the water supply the customer will be notified to come and make an additional payment before the meter is installed. 

Metered charges
How are metered charges calculated?

Readings are taken once a month on the customer’s premises by our meter readers using handheld gadgets. These are then downloaded to our billing system and the system will calculate the consumption. It will then calculate an invoice as per our water tariffs (available on the website) and the consumer type (residential or non- residential)

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